Last June 17, 2011, when I opened my e-mail, I received a confirmation letter from PayPal, informing me that, last June 16, 2011, I have successfully sent an amount of $280 to a certain Ron Kelly with PayPal e-mail address, fredafranks@hushmail.com.
Never did I log in at PayPal and have any transactions on that day, so I was very clueless about what happened. I immediately e-mailed PayPal to report and file a complaint against the hacker who made the unauthorized transaction.
What's even more embarrassing is that I only have $193.18 in my balance account. The remaining amount of $86.82 was charged against my credit card, which is linked to my PayPal—a credit card is one of the requirements for the users to be able to send and receive money online.
PayPal assured me that they would investigate on the matter—and would return my money if the result would be in my favor, so I rested my back on that assurance and waited within ten (10) business days, as they promised. PayPal's customer service and Twitter @AskPayPal had been responsive to my e-mails and tweets. That made me feel that amidst this shortcoming, PayPal is not leaving me behind.
However, while on the review process, I had limited access to my account. I could not send and withdraw money (but it's okay, it's zero balance already—thanks to the hacker), and worse, I could not even remove or edit my bank and credit card links. The incident was a pain in the neck, actually.
On June 24, PayPal notified me through e-mail that, after all the reviews made by their investigation team, it has been proven that my account was really hacked and that the June-16 transaction was illegal. Good news is: they are reversing the funds into my account, which will come in two parts: the amount of $193.18 to my PayPal and $86.82 to my credit card. PayPal also charged the hacker an amount of $9.82 as my fee reversal from PayPal—although I think that amount was not enough because online identity theft, no matter how you view it, is, indeed, a CRIME.
For now, what I already claimed was the reversed money to my PayPal and I am still waiting for the credit card update, as PayPal says it will take a couple of days to settle it with my bank. I just hope everything will fall into its proper places. If I do not receive the last payment, I have to file another complaint against PayPal or maybe I just have to withdraw all my funds, move to another online money transfer system, and say goodbye to PayPal.
Never did I log in at PayPal and have any transactions on that day, so I was very clueless about what happened. I immediately e-mailed PayPal to report and file a complaint against the hacker who made the unauthorized transaction.
What's even more embarrassing is that I only have $193.18 in my balance account. The remaining amount of $86.82 was charged against my credit card, which is linked to my PayPal—a credit card is one of the requirements for the users to be able to send and receive money online.
PayPal assured me that they would investigate on the matter—and would return my money if the result would be in my favor, so I rested my back on that assurance and waited within ten (10) business days, as they promised. PayPal's customer service and Twitter @AskPayPal had been responsive to my e-mails and tweets. That made me feel that amidst this shortcoming, PayPal is not leaving me behind.
However, while on the review process, I had limited access to my account. I could not send and withdraw money (but it's okay, it's zero balance already—thanks to the hacker), and worse, I could not even remove or edit my bank and credit card links. The incident was a pain in the neck, actually.
On June 24, PayPal notified me through e-mail that, after all the reviews made by their investigation team, it has been proven that my account was really hacked and that the June-16 transaction was illegal. Good news is: they are reversing the funds into my account, which will come in two parts: the amount of $193.18 to my PayPal and $86.82 to my credit card. PayPal also charged the hacker an amount of $9.82 as my fee reversal from PayPal—although I think that amount was not enough because online identity theft, no matter how you view it, is, indeed, a CRIME.
For now, what I already claimed was the reversed money to my PayPal and I am still waiting for the credit card update, as PayPal says it will take a couple of days to settle it with my bank. I just hope everything will fall into its proper places. If I do not receive the last payment, I have to file another complaint against PayPal or maybe I just have to withdraw all my funds, move to another online money transfer system, and say goodbye to PayPal.
good for you that you got it back Nicely! :) *hugs
ReplyDelete@BloggerManila.com: Yup! It's a good thing PayPal gave my refunds. Well, actually, they really should. Dahil matagal kong pinaghirapan yun. Dugo't pawis. At eyebags.
ReplyDeleteOh no, ang scary naman nito! My money is in Paypal din. Hay, will canvass other options nga...
ReplyDeleteDea, ok naman ang PayPal eh. You just have to change your passwords every time you feel like you already have to. Pwede na siguro ang once a month.
ReplyDelete